Venting day!

:) Let me start with a smile...because I am SO trying to be positive. Last June (2007) we added my daughter to our cell phone plan. During the process of 're-doing' the plan we also added UNLIMITED text to my son's phone. The following month I received a bill and we were charged for 'overage' of text. HOW? Unlimited is UNLIMITED RIGHT?! So I figured it out and thought that it was possibly pro-rated for 1/2 of the month (which it was NOT). The following month same stuff different billing....hm. Something isn't right here. SO, I took both bills to our 'service provider' in town and had them check it out. They would 'look into it' and get back to me (I have heard this EVERY TIME I go into the office or call them--which has been at least twice a month or more for 10 months!). IN THE MEANTIME my next bill arrives with NO credit and another month of charges on text messages. I dial into the cell company and ask the person I am put in touch with--after I get the English language automated menu and the find the 'right' number to push to get a HUMAN--and she was VERY helpful and credited the account and fixed the problem BUT couldn't do anything with the previous two months because my provider would need to correct those. WELL, I am still waiting. NOW today I call out to my local provider. I was told that she can't do anything for me anymore because it has been too long of a period of time to credit me.

HAVE I NOT BEEN BATTLING THIS FOR 10 MONTHS! What qualifies for 'too long' of a period of time? OK, three months? Well, I tried to correct it and my 'provider' didn't do their job...

Don't I get a break? Doesn't arguing and complaining for the last 8 months count as a continuation of the 3 months? If I were running the show it would!!!!!!!!

Whew...OK, I feel so much better now! :)

I think we are having spring here today! It blew right into the area...literally! The day will continue to get better...this too shall pass! I just need FAITH, HOPE, & LOVE to see me through.